All payments are processed by Stripe. GigTwist never sees or stores card or bank details.
GigTwist charges a 15% platform fee, added on top of the musician's rate and paid by the venue. Musicians receive their full agreed rate, less Stripe's processing fee.
Funds are held until 24 hours after the gig, so venues are not paying for a performance that hasn't happened yet and musicians are not chasing an invoice after it has.
If something goes wrong, either side can raise a dispute within 24 hours of the gig's scheduled end time. Payment freezes and we review the case within 24 hours.